1. Supply Chain Management (SCM)
- it involves the management of information flows between
and among stages in a supply chain to maximize total supply chain effectiveness
and profitability.
- 4 basic components of SCM:
I. supply chain strategy - strategy for managing
all resources to meet customer demand.
II. supply chain partner - partners throughout the
supply chain that deliver finished
products, raw material and services.
III. supply chain operations - schedule for
production activities
IV. supply chain logistics - product delivery
process
2. Customer Relationship Management (CRM)
- its involves managing all aspects of a customer's
relationship with an organization to increase customer loyalty and retention
and an organization's profitability.
- many organizations have obtained great success through the
implementation of CRM system.
- CRM is a process and business goal that an organization
must embrace on an enterprise wide level
- CRM can enable organization to:
I. identify types of customers
II. design individual customer marketing campaign
III. treat each customer as an individual
IV.understand customer buying behaviors
3. Business Process Reengineering (BPR)
- it is a standardized set of activities that accomplish a
specific task such as processing a customer’s order
- the analysis and redesign of workflow within and between
enterprise
- purpose BPR: make all business processes best in class
- finding opportunity using BPR:
A company can improve the way it travels the road by moving
from foot to horse and then horse to car
BPR looks at taking a different path, such as an airplane
which ignore the road completely.
4. Enterprise Resources Planning (ERP)
- it integrates all departments and functions
throughout an organization into a single IT system so that employees can make
decisions by viewing enterprise wide information on all business operations
- keyword in ERP is “enterprise”.
- ERP systems collect data from across an organization and
correlates the data generating an enterprise wide view
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